Logistics and Business Support Coordinator

Job Description

Responsibilities

Primary responsibilities are listed below. Other responsibilities may be assigned.

  1. Fulfill day to day orders. Carefully create shipping labels and prepare daily shipments for pickup by various logistics companies.
  2. Arrange freight pickups and prepare freight shipments.
  3. Responsible for performing inventory planning and replenishment process on a regular basis.
  4. Ensure that inventory levels are always maintained and as per MIN/MAX parameters.
  5. Using excel to develop accurate product analysis based on historical sales data and recommend changes in inventory management parameters based on trending.
  6. Execute inventory cycle count and investigate inventory discrepancies, as required.
  7. Manage incoming customer calls for product servicing inquiries. May require to provide basic product troubleshooting steps to the customers.
  8. Manage all incoming returns and warranty repairs. Coordinate with the engineer to schedule repairs in timely manner to meet SLAs (Service Level Agreement).
  9. Actively communicate with customers to provide updates on returns/warranty repairs as per SLAs.
  10. Ad-hoc projects as assigned, based on current and changing business needs
  11. Other duties as assigned
  12. Administrative tasks such as sorting and organizing merchandize may be assigned.

 

*** This job requires handling and lifting 20-40 lbs boxes.

Skills Required

  1. Attention to details is a MUST
  2. Process oriented – must have an ability to design and execute business processes effectively and efficiently.
  3. Ability to multi-task, prioritize and manage time effectively
  4. Proven customer support experience as a client service representative
  5. Strong phone contact handling skills and active listening
  6. Excellent communication skills
  7. Enthusiasm for Electronic Gadgets
  8. Advanced computer skills – Microsoft Word, Excel, PowerPoint
  9. Education in Supply chain and logistics
  10. 1-2 years’ experience in logistics and warehouse coordination
  11. Ability to lift and handle 20-40 lbs. boxes
Please email resume and cover letter at hr@imgadgets.com